ED Company

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Personal Contact Information

Your Full Name:

Your Age:

Company: (if any)

Country:

Email Address:

Computer System Information

Memory Size:

Video Card:

(e.g.: 64mb Geforce 4 MX)

Do you have sound card ?

Yes, it is on board
Yes, but not onboard
No I don't know

Internet Connection:

Modem name, type and model:

(e.g.: 56k USR External)

Internet Service Provider (ISP):

Problem Information

Program You Are Submitting To Tech Support:

Are you a registered user of BeFaster ?

If you have purchased BeFaster, please tell us so we can help you faster.

Yes,
my OrderID/Ref.No.

No, I am not registered

Computer Experience:

(e.g.: 4 years)

Internet Experience:

(e.g.: 2 years)

Are you on a network ?

Yes, main (host) computer
Yes, client computer
Yes, I use both of them : host & client
No, I am not on any network
I don't know

Do you use any firewall or security program ?

Yes, I use a software
Yes, Windows built-in firewall
No, I don't use
I don't know

Please select the softwares installed on your computer:

BlackIce	ZoneAlarm
Webhancer	Microsoft ICS (connection sharing)
Winproxy	WinRoute

Please describe the problem that occurred and any error message you have received step by step IN ENGLISH:*

Click Submit button once if you are sure that all information is correct;